Forfar Athletic Football Club - Disability Policy

Forfar Athletic Football Club - Disability Policy

Introduction
The Forfar Athletic Football Club is committed to ensuring that its disabled supporters and customers have as full access as is reasonably possible to all goods, services, and facilities provided or offered to the public by the Club. This general policy extends to the Club’s administrative base , hospitality suites and lounge bar, as well as to the venue for its matches.

Administrative Base , Hospitality and lounge bar
•    The Club’s offices are accommodated within the main stand, which is located to the north of the stadium. Access is via  the rear of the stadium accessed off of Carseview Road.
•    The offices are located at ground floor (street) level and there is  access/egress via the main door to the stand. This is  suitable for the users of wheelchairs. Toilet facilities for disabled is in the hospitality suite , which can be accessed via the west exit , over a concrete concourse and ramp.
•    There are two access points to the hospitality suite from both external and internal locations via ramps.  Disabled toilets are available at ground level within the hospitality suite.
•    The Loungebar  is located to the east of the hospitality suite and is at  ground level.  There is one  points of access/egress which are suitable for the users of wheelchairs. This area has access to a purpose-built, toilet for disabled persons via the hospitality suite.

Stadium
The Club plays it's home fixtures at Station Park, Forfar. As the average attendance at Forfar Athletics home matches is circa 500. For wheelchair users , the club has built a shelter for up five wheel chair users. Toilets for these users can be accessed in the hospitality suite. For non wheelchair, or wheelchair users who choose to access the terrace , users access additional disabled toilets are available in the terracing at the south west corner of the stadium. The stadium offers the following facilities for disabled spectators:-
•    5 places for wheelchair users
•    5 adjacent seats for their carers
•    Unlimited places for ambulant/blind persons (guide-dogs allowed)
•    Separate, purpose-built toilet facilities
•    Unlimited car parking, which is free of charge

Accessibility to Stadium
•    There are several user-friendly means of accessing the stadium, both externally and internally, e.g., ramp-ways and ground floor doors. The car parking facilities are situated in very close proximity to the various points of entry to the stadium.

Admission to Stadium
The following policies shall apply:-
•    The Club does not charge disabled patrons for entry to its matches.
•    The Club does not charge carers or helpers for entry to its matches, subject to the proviso that this particular concession is not abused.
•    Pre-booking is not required under normal circumstances. However, advance notice of any unusual requests would be welcomed.

Customer Care
The following policies and procedures shall apply:-
•    The Club, its staff, and stewards, shall not discriminate between people with differing impairments.
•    The Club’s administrative staff, other “front-of-house” personnel, and stewards shall be instructed to observe the provisions of the DDA, or any other relevant legislation.
•    The Club’s administrative staff, other “front-of-house” personnel, and stewards are required to treat disabled supporters and customers with all due patience, politeness, courtesy, and practical assistance at all times.
•    The Club guarantees that it shall deal promptly with any grievances relating to the provisions of the DDA.
•    The Club’s administrative staff, other “front-of-house” personnel, and stewards shall be advised of the fact that any incidents of discrimination under the provisions of the DDA are serious matters, which could lead to appropriate disciplinary action being initiated.

Disabled Supporters’ Club
The Forfar Athletic Football Club’s overall fan base is relatively small; the Club doesn’t have its own Disabled Supporters’ Club or Network.

Disability Access Officer
The Forfar Athletic FC Disability Access officer is Mr Iain Reid , Safety officer who can be contacted by telephone on 01307464444 or via email to i.a.reid@btinternet.com



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